Having trouble getting into your account?
We’re sorry you’re having trouble signing in, and we know how frustrating that can be. These steps resolve most login issues.
How signing in works
You don’t need a password. You’ll sign in with a one-time-use magic link.
On the website
Go to www.innerbalance.com/sign-in.
Enter your email address or phone number. If you enter an email address, the magic link arrives by email. If you enter a phone number, it arrives by text message.
Click the magic link you receive.
On the app (iPhone only)
The Inner Balance app is currently available for iPhone. An Android version isn’t available yet.
Sign up with the email or cell phone number you gave Inner Balance.
Click the magic link you receive, by email or text message. You’ll be asked whether to open it in the app or in your browser. Choose the app, and you’ll land signed in and ready to go.
Open the link in the right place
Requested it from the app? The link only works with the app. It takes you to the website first and then asks if you’d like to open the app. Choose to open the app to finish logging in.
Requested it from the website? The link takes you to the website, where you can access your account.
If the link isn’t arriving or isn’t working
Check where it was sent. If you entered your email, search your inbox for the subject line “Use This Link to Access Your Account.” Email filters can put it in spam or another folder. If you entered your phone number, check your text messages. Sometimes it can take up to 10 minutes to receive the link.
Try the other option. If you entered your email, try your phone number instead, or the other way around. One of the two will usually work.
Double-check what you entered. Make sure the email address or phone number is correct and matches what’s on your account.
Refresh the page if it seems stuck or isn’t loading.
Where to manage billing, shipments, and subscriptions
The app currently focuses on connecting with your care team, accessing education and guides, and joining the Inner Balance community. Billing, shipments, and subscription settings aren’t available in the app yet. For those, please log in through the website.
Still can’t get in?
Please start a chat with us and let us know what you’ve tried. We’ll help from there.
For your privacy, we can only discuss account-specific or care-related details once you’re signed in to your secure account. As a telehealth practice, we follow strict privacy standards. If you write to us from an email address that isn’t the one on your account, we can’t verify that you’re the account holder.
Take a tour of your website account
This short screen recording (no audio) walks you through your account on the website. You’ll see your dashboard, referral link, subscription details, account settings, messaging with our Client Experience and Clinical Teams, Fullscript access, and past messages and resources.
We’re here for you and want to make sure you can get the care you need. 💛